Support
3D Wonders is committed to providing first-rate technical support. We will always do our
best to resolve any questions or problems that you might have, regardless of
whether you are a current or potential customer.
The best
place to start is with our FAQ.
This answers the most common questions we receive. If this doesn't resolve your
problem, the following recommendations generally will:
-
Make
sure that you have the very latest version of the product installed.
The version number is shown in the configure dialog. You can always download
the latest version of any of our products from 3dWonders.com.
We recommend uninstalling your existing version before installing a newer
version. Make sure that you keep a copy of your license details before doing
this. Note that when you purchase any of our products, all future versions are
free; your license name and code will always work.
-
Make
sure that you have the very latest video card drivers installed. These are
provided by your video card manufacturer. This accounts for the vast
majority of technical problems that our customers experience. This is
particularly true for Windows XP.
-
If you
have problems accessing any of the website links referenced by our products
or website, please try again at a later time. 3dWonders.com is professionally hosted, and our sales merchant
(RegNow.com)
is an established market leader.
-
Our
sales merchant (RegNow.com) also has a support
page that includes an FAQ, a contact form, and a way to automatically
retrieve lost license codes.
And
of course please always feel free to contact
us with your support questions.
From our customers
"...Thanks for your awesome customer service." - P.F.
"Must compliment you on prompt reply and on the excellent package. I am 66 year old and it has enriched my life." - S.
"thanks again for all your help and excellent support, i like the upgrade a lot" - D.
"Thank you for your quick response and frankly I should have been
able to figure it out myself. I remain a very satisfied customer." - P.I.
"Wow. An intelligent and to-the-point response to a support
email. My compliments and thanks, seriously. And it turned out to be
helpful..." - S.W.
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